To learn you get familiar with Koji, we have created a number of tutorials. Watch them to learn more about your virtual assistant’s features.

Installation

View how to install Koji and open the solution.

Getting Started

Koji overview

Meet your new virtual assistant! See how you can fine-tune it and how it can help you.

Koji Overview

Authentication

It is easy to log in to Koji. Watch a short video and jump in!

Use of Atlassian SSO

User, roles, and permissions

Different users might have different permissions that are based on their roles. An administrator have access to more features (like settings, for example) than a regular user. Watch a video to learn more.

Roles and Permissions Update Sept 2021

Enable Koji on your portal

After you have installed Koji, you need to enable the chat on your portal. Do so to make users meet Koji.

Activate Koji in your Self-Service Portal

Adding Koji to your Refined portal

Refined is a tool for building branded help and support sites with custom looks, layouts and navigation in Atlassian environment. Create a Kbot widget for your Refined sites.

Adding Koji to Refined portal

Installing Koji in Slack

Your virtual agent can be integrated into Slack.

Follow the link to our documentation: Installing Koji in Slack

Installing Koji in Microsoft Teams

Koji can be installed as an app in Microsoft Teams.

Follow the link to our documentation: Installing Koji in Microsoft Teams

User interface and widget

Learn about the UI of your virtual assistant. Check what administrators and end-users see when interacting with Koji.

https://share.vidyard.com/watch/r3nC7zJUkQgp6BPwWtL6S9?

Welcome message

Koji is polite, so all users get a welcome message when they open the chatbot. Learn how to edit this message to make it match your organization’s style.

https://share.vidyard.com/watch/tEPXgvXjRrnW2WJq6CwgET?

Social chatting

Koji can both help you with daily tasks and have small talks with users. View a short video on the feature that makes Koji so friendly.

https://share.vidyard.com/watch/G7qhyY7rAtYZ4AWuEGX7TP?

Chat preview

When you configure Koji, you might need to see how settings modify its performance. Well, it is easy to do with the chat preview feature, which allows to fine-tune Koji and see the results — on one screen.

https://share.vidyard.com/watch/sYrYiKKqaf8WJUpg6WP79M?

Knowledge bases

Koji can work with multiple knowledge bases. Learn how to make sure it can search for answers in several sources.

https://share.vidyard.com/watch/auLQG8zQBuYt9cTz4TkNyR?

Searching for answers

FAQ is an internal knowledge base that provides users with short answers. Knowledge training is the process of training Koji, so it becomes more useful for users. Watch a video introducing FAQ and knowledge training functionalities.

https://share.vidyard.com/watch/8x3LDncoXYooKAYAsCeQ91?

Using FAQ and training Koji

Learn more about FAQ and the quick way to train Koji.

https://share.vidyard.com/watch/zR3absJdCYZjWzY6VEy8Yx?

Leveraging Google search

View how to power up Koji with Google search.

https://share.vidyard.com/watch/xwbkXbTqab7jFUy9EFQSyZ?

Leveraging Microsoft search

View how to power up Koji with Microsoft Support response to frequent questions.

https://share.vidyard.com/watch/Ku9NMTQ66puMHpupDsAcRf?

Conversation training

How to improve the chatbot response accuracy. In fact, the chatbot is connected to multiple knowledge sources such as Confluence, Google, FAQs, and its target is to have a very high accuracy. At the beginning there is not a lot of data for machine learning to prioritize the responses. Here is what you can do.

https://share.vidyard.com/watch/hhVv16zQ2vYM5sjt8Cio2U?

Conversation monitoring

User statement is something that a user types during a conversation. It might be a request, a question, or anything else. Learn how Koji evaluates user statements and helps you see the corresponding processing statistics.

https://share.vidyard.com/watch/2WQax1wZ3ugzrWSWY81FTP?

Managing tickets

Tickets are an important part of business processes and daily tasks. See how Koji helps you create new tickets and work with the existing ones.

https://share.vidyard.com/watch/q2G1goFkZbj4dc7fnSkxzA?

Analytics

There 35 + dashboards that you can leverage to analyze the performance of Koji and identify where to increase the performance.

Generative AI

Learn how to enhance Koji by using the new Generative AI capabilities to transform your users' experience.

https://www.youtube.com/watch?v=JDLOuCPoTnw