Managing tickets
Tickets are an important part of business processes and daily tasks. Koji is here to help you manage tickets, whether you need to create a new one or manage existing ones.
Just ask Koji what you need!
Viewing tickets
If you want to view your tickets, you can ask Koji to list them.
Adding a comment to a ticket
You can ask Koji to add a comment to a ticket by providing the ticket ID and your comment.
Getting details about a specific ticket
You can ask Koji to give you details about a specific request by providing its ID.
Creating tickets
You can ask Koji to create a new ticket. Koji will ask you to give more details to create the ticket, such as the type of request, the summary of the request, and the description, for example.
Depending on Koji’s settings, you might also get a direct link to the request form instead of providing the information directly in the chat.
