What is the Agentic platform?

The Agentic platform is a solution offered by Konverso that enables users to utilize and create LLM-powered agents to help them with various tasks, from searching the web for answers to ITSM ticket management. Additionally, private data sources (like company data) can be integrated with the platform to enable employees to get personalized answers for specific work processes.

An agent is a virtual proxy designed to help users with specific tasks, such as summarizing text, translating, or even fetching information from a data source, when requested.

First steps

Accessing the interface and authentication

You can access the Agentic platform via this link: https://agentic.konverso.ai.

Signing up for the Agentic Platform

If you are the main admin of your organization, you can sign up for the Agentic platform by providing the following information on the sign-up page:

• your email address;

• your name;

• your company name.

Finally, click the Sign up button to create an account.

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Signing in to the Konverso platform

You can sign in to the application via the sign-in page.

Method 1: Local account

If you previously created a local account, please sign in by providing your email address. You will receive a code to fill in in the next screen to access your account.

Method 2: Google account

If you signed up with Google, please click the Google button to sign in with your Google account.

Method 3: Microsoft account

If you signed up with Microsoft, please click the Microsoft button to sign in with your Microsoft account.

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Activating your account

Once your account is created, you will receive an email prompting you to activate your account. Please follow the instructions in the email to activate the account.

You can now return to the platform and start using the available agents.

How to use an agent?

To use an agent, you can either:

• Type @ in the chat box and then select the agent you want to discuss with. Type your question and click the Start Chatting button to start the conversation.

• Select an agent from the provided list to open a new window where you can discuss with the selected agent. You can search any agents by name or category in the search field below the chat box.

You can ask questions to several agents in the same conversation by selecting another agent.

Manage previous conversations

You can view and even resume previous conversations by selecting a past conversation in the Discussions left panel.

Tutorials

Coming soon!

What’s next?

1. If you are an Admin, we recommend you learn about the user roles and how to manage your workspace by reading this page: User roles & journeys.

2. If you are an Admin or an Agent builder, you can create and configure your agents.