ServiceNow is a cloud-based platform that provides IT service management (ITSM) and various enterprise service management solutions. It helps organizations streamline their workflows, automate tasks, and improve overall efficiency across different departments like IT, HR, finance, and customer service.

With ServiceNow, you have access to the ServiceNow catalog as well as the ServiceNow knowledge base. Both can be leveraged as data sources by our platform’s agents if you have previously created ServiceNow credentials in the Agentic platform.

Adding ServiceNow credentials

Before creating ServiceNow credentials, you must first ensure you possess a ServiceNow instance and an account to access its content. We recommend using a service account.

Below are the steps to create new ServiceNow credentials:

1. Navigate to Administration > Credentials.

2. Click Add credentials to create new credentials;

3. Select the ServiceNow card;

4. Next, name your credentials, e.g. ServiceNow service account;

5. Type the URL of your ServiceNow instance, such as https://mycompany.service-now.com.

6. Provide the Username to connect to this site.

7. Provide the Password associated with the given Username.

8. Click Add credentials on the top right of the page to finalize the creation.

The new credentials are now available in the Credentials list. You can now use them when creating a new ServiceNow catalog or ServiceNow knowledge base data source.

What’s next?

Learn how to create a ServiceNow catalog data source and a ServiceNow knowledge base data source that uses your credentials by reading these pages: ServiceNow catalog and ServiceNow knowledge base.