SharePoint credentials

Sharepoint is a web-based, collaborative platform that integrates with Microsoft Office and allows you to store and share files.

If your organization possesses files stored in a SharePoint site, you might want your agents to leverage their content to answer users' queries.

This can be done in two different ways:

• by creating SharePoint credentials that will give access to your SharePoint tenant by using the provided SharePoint credentials (username and password).

• by creating Azure application for SharePoint credentials that will give access to your SharePoint tenant via an Azure application. This method is more secure but more complicated to set up.

These credentials can then be used to access a specific SharePoint site via a Microsoft SharePoint data source.

You can get more information on these credentials by visiting the dedicated pages: