This page provides the description of new features and improvements in Virtual agent for IT Service Desk.

Managing tables

• The new tool for managing tables from ServiceNow environments is available: Table of ServiceNow objects. The tool allows you to specify the sys_class_name and columns. As the result, you can quickly view the contents of the table.

Open

Localization

• ServiceNow catalogs have localization for objects, including catalog items. Now it is possible to obtain the required localization from tables. The new functionality allows to work in multilanguage ServiceNow environments.

Catalogs

• Kbot is now able to convert any ServiceNow catalog form into a conversational interaction. The service related questions are converted into questions in the bot dynamically. This enhancements make it easy to provide complete catalog fulfillment through the virtual agent.

Open