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Version 2021.04

Version 2021.04

Owned by Danil Chernovalov (Unlicensed)
Last updated: Jun 08, 2021 by Ekaterina Menetil (Unlicensed)
1 min read

This page provides the description of new features and improvements in Virtual agent for IT Service Desk.

Integration with Microsoft Teams

We used to support the Live chat functionalities only from the local channel. In this sprint we have implemented the Microsoft Teams support, so customers can reach the ServiceNow live chat directly from Teams.

Note that the Microsoft Teams support is available only for the "Connect support" module, which is going to become legacy on the Paris version.

Learn more about how to configure the integration on the Integration with Teams page.