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Version 2022.02

Version 2022.02

Owned by Danil Chernovalov (Unlicensed)
Last updated: Jun 24, 2022
1 min read

This page provides the description of new features and improvements in Virtual agent for IT Service Desk.

Searching files in attachments

Now your virtual assistant can search files in attachments, making it easier for users to manage the files they have shared in the dialog.

Snow widget

We have added a possibility to install Kbot as a widget inside your ServiceNow backoffice. To learn more about this feature, view the Custom widget button page.

Modifying the frequency of re-login

You can change the frequency of re-logins requested by ServiceNow when users open the bot. For more details on this topic, view the Configuring OAuth 2.0 help page.